FAQ's
❓ Frequently Asked Questions (FAQs)
We've gathered answers to the questions we get asked most — so you can shop with confidence at The Bag Shop.
📦 SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer Free Shipping on all orders across the United Kingdom — no minimum spend required.
Q: How long does delivery take?
A: Our standard delivery time is 6–12 business days, including:
-
Processing time: 1–3 business days
-
Transit time: 5–9 business days
Q: Do you ship outside the UK?
A: At the moment, we only ship within the United Kingdom.
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM (UK Time) will begin processing the same business day. Orders after 5:00 PM are processed the next business day.
🛒 ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept the following payment options:
-
Visa
-
Mastercard
-
American Express
-
JCB
-
Discover
-
Diners Club
-
Apple Pay
All payments are 100% secure.
Q: How do I know my order was successful?
A: After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam/junk folder or contact us.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we may be able to help. Contact us as soon as possible at support@thebagshop.shop.
🔄 RETURNS & EXCHANGES
Q: Do you accept returns?
A: Yes! If you’re not satisfied with your order, please reach out to us within 14 days of receiving it. Items must be unused, in original condition, and in original packaging.
Q: How do I start a return?
A: Email us at support@thebagshop.shop with your order number and reason for return. Our team will guide you through the process.
Q: Are returns free?
A: We currently do not offer free return shipping. Return costs are the responsibility of the customer unless the item arrived damaged or incorrect.
👥 CUSTOMER SERVICE
Q: How can I contact you?
A: You can reach us Monday to Friday, 10:30 AM – 5:00 PM (UK time) via:
📧 Email: support@thebagshop.shop
📞 Phone: +44 (208) 800-6666
Q: Where are you based?
A: We're based in London, UK. Our business address is:
The Bag Shop, 107 Dunsmure Rd, London, N16 5HT, United Kingdom
Still have questions? Don’t hesitate to contact us — we’re always happy to help!